Contact Mostbet

Our support team is available 24 hours a day, 7 days a week through the live chat in the site and in the Android and iOS apps. For requests that need documents or a written record, write to support@your-domain from the e-mail address linked to your account. Support is provided to registered players aged 18+ and in the language you selected in the profile, out of 25+ available.

Live chat

The chat icon sits in the bottom corner of every page and inside the app menu. It is the fastest route for questions about a pending withdrawal, a bonus that has not appeared within the 72-hour crediting window, a rejected deposit or a login problem. Have your account ID ready; you will find it in the profile section. Most chat conversations are resolved in the same session, and the agent can escalate to the payments or verification team without you opening a new request.

E-mail

Send document-based requests to support@your-domain: identity verification, a change of registered phone number or e-mail, a dispute about bet settlement, or a request to close the account. Attach files as images or PDF, state the account ID in the subject line, and write from your registered address so the request can be matched to you. Verification cases are usually completed within 24 hours and can take up to 72 hours at peak.

Before you write

Many questions are answered on the site already. Payout timing by method is on our withdrawal page, the conditions of every offer are on the promotions pages, and access problems, mirrors and password recovery are covered on the login page. If a bet has settled in a way you did not expect, note the bet ID from Bet history before contacting us; every settlement dispute starts from that number.

Responsible gaming requests, such as setting a deposit limit or a self-exclusion period, can be made through chat or e-mail and are applied as described on our responsible gaming page.